Terms & Conditions

The website www.medisave.in and the MEDISAVE mobile application is/are Aggregator and/or Third Party Intermediary which is solely operated and managed by Jan Swasthya Technologies Pvt which is governed and squarely covered by the following terms and conditions. The “Customer/Visitor” while browsing and/or scrolling and/or by placing their respective order(s) on either the website and/or the mobile application enters into a direct Agreement with the Jan Swasthya Technologies Pvt and under all the circumstances is duty bound and is under a direct obligation to adhere to and abide by the following terms and conditions i.e.

Placing Order:

The “Customer/Visitor” can provide his/her information as per the prescribed format, upload the Doctor’s prescription and can place his/her order directly through the website and/or the mobile application.

The orders can also be placed by calling on +91 98714 04042

Pricing:

The pricing and the discounts (if any) including any offers and schemes for which the products will be sold will be fixed only by the Jan Swasthya Technologies Pvt and will vary depending upon several internal and external factors and as per the business environment as a whole. The product(s) will be not sold over their Maximum Retail Price, however, the packaging and delivery charges are levied additionally.

Modes of Payment:

The “Customer/Visitor” can easily make the payment(s) for the products purchased to the Jan Swasthya Technologies Pvt by way of online payment methods i.e.Net-Banking, RTGS/NEFT, Debit Card and Credit Card or can opt for Cash on Delivery (CoD) service.

Further the “Customer/Visitor” can also make payments to the Jan Swasthya Technologies Pvt by visiting a Third Party Payment Gateway & E-Wallets respectives.

Jan Swasthya Technologies Pvt is neither directly nor indirectly liable and/or responsible for any kind of dispute(s) between the “Customer” and/or the Bank and/or the E-Wallet Portal for the transaction(s) which may and/or may not have happened between them.

The Goods & Services Tax (GST) shall be charged as per the prevailing rates directly from the “Customer”.

Processing Fees & Charges:

There exists no administrative and/or processing fees and/or charges and/or any kind of hidden fee(s) and charge(s).

Shipping Policy:

1. 5.1 Cancellation Policy:
   Jan Swasthya Technologies Pvt values its customers and takes utmost due care. The cancellations are allowed without any question asked with reversal of amount (if any) paid by the customer. However, it is allowed only up-till the time the product is not shipped from our warehouses and not beyond that. The “Customer/Visitor” is well aware of the fact that overhead costs and expenses are incurred by Jan Swasthya Technologies Pvt in the packaging of the product as well as the courier charges for the delivery of the product. Thus, once the product is shipped the ordered product(s) cannot be cancelled by the “Customer”.

   Once the product(s) is/are shipped then the “Customer” is duty bound and is under a direct obligation to make the payment and/or clear the dues for the product(s) ordered.

   For cancellation of any order, the customer should contact us:+91 98714 04042 or "support@medisave.in"

2. 5.2 Return Policy:

   What is the time period for return of orders?
   We have product specific return policy. The return window ranges from 0-7 days from the date of delivery.
   
   Please check the return policy before placing any order.

   Which Products are not eligible for Returns?
   Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-

   1. a. If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;
   2. b. If the product has been tampered with;
   3. c. If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should
   4. d. If it is mentioned on the product detail page that the product is non-returnable;
   5. e. Any accessories/freebies supplied with the product are missing;
   6. f. If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
   7. g. Any damage/defect which is not covered under the manufacturer's warranty;
   8. h. The product is without original packing and accessories/freebies;
   9. i. If the product is damaged due to misuse;
   10. j. Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.

3. 5.3 Refund Policy:
   When can I expect the amount to be refunded?
   Please note that the refund amount mentioned at the time of return on the Platform is an estimate and will be finalised after completion of verification. Once the pick-up is completed and the product is verified by the seller, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned above.
   
   Refund will be initiated only post settlement process of the products by the seller
   
   Please note that the verification process may take upto:
   a. For Local Cities: 48 hours from the time of pick up from your location.
   b. For Other Cities: 8-10 business days from the date of pick up from your location.
   
   If the payment mode was COD or UPI, refund is processed through UPI or Net Banking.